Sheraton Grand Mirage Resort Gold Coast — Lodging in Gold Coast

Reviews of Sheraton Grand Mirage Resort Gold Coast

• Joshua

  Added 2016.02.26

  Rooms are very nice and spacious, however the bath is in need of an update.
• Mason

  Added 2015.12.05

  I particularly enjoyed the pool, and it seems like the feature of the hotel. The swim up bar was very cool albeit very expensive.
• Sebastian

  Added 2015.08.29

  Honestly the worst experience of my life! I was staying at the Sheraton Gold Coast on a work function. From the moment I entered through the front doors, it was nothing but trouble. First, they charge me incorrectly for my accommodation, staff tried to refund me then & there and was unable to (10 days later & still have not been compensated). Second, there was no electricity in the bathroom a service man came to inspect - a technician would come the next day to fix which did not suit me as I had a work function to attend. I then had to ring reception & explain that the outcome was not good enough & another serviceman put an extension cord right through my room into the bathroom, so I had power - due to this I was late to a work dinner. On arrival to my room there was a letter from the manager expressing he deepest apologies & offered me an upgrade the next day. I excepted, reception call the following day & asked that I have all my stuff ready to be moved to the upgraded room, a staff member would be down to transfer my luggage & to belong to the new room as I would be in a conformance all day. My partner was unable to stay in the room as they needed it cleaned for the new guest so he had to be away from the room for 3 hours until the new room was ready. At 5 pm after I had finished I went into the new room to realize that my wedding dress was not in the upgraded room ( this is a family air loom handed down from generations, I had my aunty's hand deliver it as we did not want anything to happen to via post). Still, to this day, there is no answer to where my wedding dress is & I am getting married this Sunday. I walk away from this "Resort" $750 out of pocket, No wedding dress, the dealing with unprofessional staff member & no answer to what can be done to have these problems resolved.
• Logan

  Added 2015.03.21

  Although I was only here for a conference, I found the Sheraton to be a magnificently appointed hotel, with beautiful views of the ocean.
• Brian

  Added 2014.12.08

  Great resort in a fantastic location right in the Southport Spit. The room was very spacious and the grounds are really well maintained. We found all of the staff extremely friendly and helpful. Easy walking access to Marina Mirage across the footbridge is great. Would definitely stay again.
• Emma

  Added 2014.10.19

  Great staff, room was lovely, view and grounds are gorgeous, ample parking, mattress was incredibly comfortable. Only issue was that I'm a very light sleeper and we could hear every door opening and closing rather loudly throughout the night and morning. Other than that I loved our stay.
• Brandon

  Added 2014.09.24

  Overall, would stay here again.
• Austin

  Added 2014.03.26

  Beautiful.
• Lauren

  Added 2014.02.13

  I was only there for around 10 minutes, but those 10 minutes were the best 10 minutes of my life. The elevators had cushions to sit on and the elevator doors were gold, the pool had a view of the ocean AND water. Features. Everywhere. Just to let you know, spend the $300 to stay there for a night, it's worth it.